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Posted: Thursday, March 15, 2018 12:04 AM


State: Florida
Country: United States

Job Description and Responsibilities
The basic function of the Service Coordinator is:
Answer in-person, phone, fax, and email inquiries and obtain information for customers and internal departments
Assist with all departmental needs relating to service operations, customer service, sales, or general administration
Assist in management of administrative aspects of service department including filings, documentation, invoicing, past due account reporting, customer service, estimating
and sales reporting, signature requests, lien waivers, certificates of insurance, permits, etc
Assist Service Manager and Service Superintendent with project management, including labor tracking, permits, contract coordination, purchasing, lien waivers, etc
Assist Service Manager and Service Superintendent with service scheduling and followup
File and maintain hard-copy files/documents and(or) electronic files, as needed
Create and maintain reports for departments as required
Update electronic information in company software, for accuracy and completeness
Handle general office administration
Create and prepare AIA billings.
Create and bill service tickets.
Call customers as needed.
Process lien waivers.
Coordinate and track in process contract documents.
Assist with project adjustments.

Job Requirements
High School Diploma or equivalent, college preferred
Prior customer service experience working in the construction field - roofing is highly desirable
Quality Focus
Ability to multi-task
Problem Solving Ability with the ability to manage difficult customers
Documentation Skills
Microsoft Office Excel and Word
Superior Listening and Communications Skills
Ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with associates
Bilingual a plus
Starting pay is commensurate with candidate’s experience and qualifications. Tecta offers a comprehensive benefits package including medical, dental, vision, 401(k) with
company match, paid time off, paid holidays, etc.
Tecta America is an Equal Opportunity Employer

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• Location: Orlando, Sanford, FL

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