Posted: Sunday, February 11, 2018 8:48 PM
LensCrafters is bringing it's optical retail experience to Macy's department stores in the U.S.
Macy's and Luxottica, a world leader in eyecare, have a successful history together. Our relationship is built around a shared mission of providing customers with the highest quality products, a passion for style and a broad brand portfolio able to meet diverse consumer choices. At LensCrafters, we feel the world deserves a thoughtful and caring partner who understands that true vision care is a synergy of trusted eye care and exceptional eyewear.
LensCrafters reinforces Macy's commitment to the health and wellness of its customers. Eye health is critical to everyone's personal well:being, and easy in:store access to LensCrafters optometrists, personalized service and fashionable product assortment dovetail well with Macy's strengths.
If you share our love for the customers we serve, the sense of sight, and the work we do, this is the place for you to build a rewarding career.
The Licensed Optician delivers the brand value proposition and helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service and perfectly crafted high quality eyewear which exceeds our customers' expectations.
MAJOR DUTIES and RESPONSIBILITIES
:Greets all customers with a warm welcome right away, exchanges names, and ensures they know what to expect. Shows urgency in providing service to customers and satisfying their needs.
:Custom fits glasses and precisely places prescription in lenses.
:Acts as a leader in optical acumen that provides a voice for associates.
:Takes and records measurements, adjusts or fits eyewear correctly, thorough and exact in details; ensures finished eyewear meets standards and customer requirements.
:Attracts new customers.
:Explores the needs and priorities of customers by asking open ended questions.
:Is attentive to details, asks follow up questions for clarity, reads verbal/non:verbal cues; reviews prescriptions and identifies special needs, consults with Optician as needed.
:Assists co:workers with difficult or complex areas of product needs and prescriptions.
:Utilizes store tools and adheres to Brand Store Commitments.
:Performs work accurately and thoroughly utilizing all technology despite time pressure and customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features and benefits of various lenses and frames using appropriate tools. Reinforces customers' final selection.
:Anticipates problems; explores underlying reasons for customer issues; strives to develop long:term solutions to problems and ensures customers are satisfied and expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.
:Possesses the ability to multi:task, prioritize and manage time with competing priorities.
:Commits to delivery date and time, seeks feedback and asks for referrals.
:Strives to achieve exceptional results on Brand KPIs and competencies.
:Presents, celebrates and educates at pick up.
:Takes pride in store appearance, shows initiative to keep store clean, attractive and organized. Secures and protects company assets in your control.
:Informs management of safety opportunities; demonstrates safe work practices.
:Possesses a "can do" spirit and strong drive for results; self:motivated with a desire for continual learning and improvement.
:Adheres to company policies and procedure, including but not limited to discounting, promotions and inventory management.
:Sells on your feet 80:100 of the time.
:Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.).
:Maintains proper dress code, including name tag and associate tablet.
:High School graduate or equivalent
• Location: Orlando
• Post ID: 29790097 orlando